Poll: Where Is Your Customer Support Actually Leaking Money?
We asked our network where B2B support operations lose the most value in 2026. Cast your vote on LinkedIn — the results so far are not what most COOs expect.
Operations · 2 min read · 27 May 2026
Why we asked
Most support cost-leaks aren't visible on a ticketing dashboard. They live in escalations that should never have happened, handoffs that frustrate customers into churning, and the silent disengagement that never opens a ticket. Ranking them in your own operation is the first step to fixing the biggest one.
How to read the results
We'll publish the full breakdown — by company size and by industry — in next week's roundup post. If the answer for your team isn't in the four options, drop a comment on the LinkedIn poll and we'll include the freeform answers too.